At Anga Fashion, we are committed to ensuring your satisfaction with our products and services. Please read our Refund and Cancellation Policy carefully to understand the procedures for refunds and cancellations.

1. Refund Policy

1.1 Refund Application Deadline

You must apply for a refund within 14 days of receiving your order. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

1.2 Conditions for Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• i) Original Packaging: The product must be returned in its original packaging.
• ii) Unused and Undamaged: The product must not have been used or damaged in any way.
• iii) Proof of Purchase: You must provide a receipt or proof of purchase along with your refund request.

1.3 Size Discrepancies

If you encounter any size discrepancies with your order, please provide images of the product along with size measurements. We will review this information with our production team to address the issue.

1.4 Package Handling

Please handle the package with care. If the package is damaged during the unboxing process due to the use of sharp objects like scissors, we will not be able to process a refund unless we receive an unboxing video or images of the courier cover.

1.5 Package Damage Upon Receipt

If you notice any damage to the package while receiving it from the courier, please make sure to mention the damage in the remarks while signing for the delivery. This will assist us in claiming a refund from the courier service.

1.6 Refund Processing

Once your refund request is approved and the returned product is received and inspected, we will process your refund within 7 to 10 working days. Refunds will be issued via the original payment method used for the purchase.

2. Cancellation Policy

2.1 Order Cancellation Timeframe

You can request the cancellation of your order within 24 hours of placing it. After this time period, your order may already be in the production process and may not be eligible for cancellation.

2.2 How to Request a Cancellation

To initiate an order cancellation, please contact our customer support team as soon as possible. You can reach us at [Customer Support Email or Phone Number]. Provide your order details and the reason for cancellation. Our team will guide you through the process and assist you with the cancellation request.

2.3 Cancellation Eligibility

Orders are eligible for cancellation if they meet the following criteria:

• The cancellation request is made within the specified timeframe (within 24 hours of order placement).
• The order has not entered the production or shipping process.

2.4 Refund for Cancelled Orders

Upon successful cancellation of your order, we will process a refund. Refunds will be issued via the original payment method used for the purchase. Please note that it may take some time for the refund to reflect in your account, depending on your payment provider.

2.5 Exceptions

In some cases, certain products or customized items may not be eligible for cancellation or may have different cancellation terms. These exceptions will be clearly communicated during the order process, and you will be informed if your order falls under such conditions.

3. Contact Us

If you have any questions, need assistance with a refund, or wish to cancel your order, please do not hesitate to contact our customer support team at [Customer Support Email or Phone Number]. We are here to assist you and ensure a seamless shopping experience.

Last Updated: 14th September 2023